Special Alerts

May 24, 2019 : Lift of boil water advisory for Aqua Pennsylvania customers in the Bunker Hill Water System
Read More ›


Special Alert

Lift of boil water advisory for Aqua Pennsylvania customers in the Bunker Hill Water System

May 24, 2019

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER

Aqua Pennsylvania Bunker Hill (PWSID# PA2660018) 

BOIL WATER NOTICE LIFTED

ESTE INFORME CONTIENE INFORMACIÓN MUY IMPORTANTE SOBRE SU AGUA POTABLE. TRADÚZCALO O HABLE CON ALGUIEN QUE LO ENTIENDA BIEN

The Boil Water Notice issued on Wednesday, May 22, 2019 has been lifted effective today, Friday, May 24, 2019, for the Bunker Hill Water System. 

What happened? What is being done?  When will the problem be corrected?

On May 22, 2019, there was a contractor-involved main break, which caused a loss of positive pressure in the Bunker Hill Water System.  Two sets of samples were collected from the distribution system on Wednesday, May 22 and Thursday, May 23 and tested for total coliform bacteria. Satisfactory bacteriological results were received on Friday, May 24, 2019.

It is no longer necessary to use boiled water or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation.

Aqua is committed to providing quality water and service to its customers. We apologize for the inconvenience and thank you for your patience. Although this matter has been resolved, if you have any questions or concerns, please contact Aqua’s Customer Service at 877.987.2782.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

For more information, please contact:

Responsible Person: Dave Hoogstad, Field Supervisor

Phone Number: 877.987.2782

System Name: Bunker Hill

System PWSID#: PA2660018

Address: 1 Aqua Way, White Haven, PA 18661 

Date Notice Distributed: May 24, 2019

Date Notice Lifted: May 24, 2019


May 22, 2019 : Boil water advisory for Aqua Pennsylvania customers in the Bunker Hill Water System
Read More ›


Special Alert

Boil water advisory for Aqua Pennsylvania customers in the Bunker Hill Water System

May 22, 2019

IMPORTANT INFORMATION ABOUT YOUR DRINKING WATER

Aqua Pennsylvania Bunker Hill (PWSID# PA2660018) 

BOIL YOUR WATER BEFORE CONSUMPTION

Hiervan el agua antes de usarla. ESTE INFORME CONTIENE INFORMACIÓN MUY IMPORTANTE SOBRE SU AGUA POTABLE. TRADÚZCALO O HABLE CON ALGUIEN QUE LO ENTIENDA BIEN

Aqua Pennsylvania, Inc. (Aqua) has issued a boil water advisory for customers in the Bunker Hill Water System due to a loss of positive pressure in the water system resulting from contractor activities.  A loss of positive water pressure is a signal of the existence of conditions that could allow contamination to enter the distribution system through back-flow by back-pressure or back-siphonage. As a result, there is an increased chance that the water may contain disease-causing organisms. Aqua customers in this area are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice. You will be notified when this advisory is lifted.

What should I do?

  • DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for one minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water.
  • Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.
  • The symptoms above are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you might want to seek medical advice. People at increased risk should seek advice about drinking water from their health care providers.

What happened? What is being done?  When will the problem be corrected?

Due to a contractor main break, there was a loss of pressure in the Bunker Hill Water System.  Until test results are received from the laboratory, Aqua customers in this system are advised to use boiled or bottled water for drinking, making ice, brushing teeth, washing dishes and food preparation until further notice, which would be no sooner than Friday, May 24.

General guidelines on ways to lessen the risk of infection by microbes are available from the EPA Safe Drinking Water Hotline at 800.426.4791.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

For more information, please contact:

Responsible Person: Dave Hoogstad, Field Supervisor

Phone Number: 877.987.2782

System Name: Bunker Hill

System PWSID#: PA2660018

Address: 1 Aqua Way, White Haven, PA 18661 

Violation Awareness Date: May 22, 2019

Date Notice Distributed: May 22, 2019


  • People Served
    1.4 mil
  • Water Connections
    450,000
  • Wastewater Connections
    20,000
  • Water Treatment Facilities
    11
  • Wastewater Treatment Facilities
    31
  • Wells
    200+
  • Miles of Main
    5,623
  • Public Water Systems (PWSIDs)
    113
  • Employees
    609

Aqua Pennsylvania Service Territory

Aqua Pennsylvania, an Aqua America subsidiary, serves more than 1.4 million residents in 32 counties across the Keystone State. Pennsylvania customers can pay their Aqua water bill online through WaterSmart e-billing or any number of convenient ways to pay. For those in need of water bill assistance, our Pennsylvania Helping Hand program is designed to help low-income customers make manageable monthly payments.


Chloramines
are a commonly used disinfectant in drinking water. This is used in many water systems across the U.S., including some of Aqua Pennsylvania’s systems. You can learn more about chloramines here.

Please visit our Waterfacts.com site for information, test results and more relating to PFOA and PFOS.

Learn more about lead and drinking water: Lead Fact Sheet

Recent news articles have created interest in chromium, a naturally occurring metal found in the Earth's crust and in untreated water. It's important to note that all of Aqua's water is within the EPA's limits for this contaminant. Click here for facts about chromium and its impact on drinking water.


For any questions or concerns relating to customer service, please call 877.987.2782


Southeastern Division: Parts of Berks, Bucks, Chester, Delaware and Montgomery counties.


Roaring Creek/Susquehanna Division: Parts of Adams, Bradford, Columbia, Cumberland, Juniata, Northumberland, Schuylkill and Snyder counties.


Honesdale/White Haven Division: Parts of Carbon, Lackawanna, Lehigh, Luzerne, Monroe, Northampton, Pike, Schuylkill, Susquehanna, Wayne and Wyoming counties.


Shenango Division: Parts of Clarion, Clearfield, Crawford, Forest, Lawrence, Mckean, Mercer, Venango, and Warren counties.


Water Sources:Surface water from the Crum, Pickering, Brandywine, Perkiomen, Neshaminy, Ridley and Chester creeks, Schuylkill and Delaware rivers and the Upper Merion Quarry and the Shenango River in western Pennsylvania and groundwater from more than 100 deep wells.


Pennsylvania Tariffs


Regulatory Agencies


Aqua Pennsylvania Leadership Team

Marc Lucca
President

Mike Fili
Vice President, Network (distribution)

Curt Steffy
Vice President, Production (plants)

Southeastern Pennsylvania

Mike Greim
Director of Chester County Operations

Andrew Strassner
Director of Delaware County Operations

Terrence Roman
Director of Montgomery and Bucks Operations

Northeastern, Northern, Central and Western Pennsylvania

Patrick Burke
Director of Operations

James Willard
Western Area Manager

Steve Clark
Northeastern Area Manager

Steve Draus
Central and Northern Area Manager


Business Development


 Helping Hand: PA Low-income Water Bill Assistance

What Is Helping Hand?

Helping Hand is Aqua Pennsylvania, Inc.’s low-income water bill assistance program. The program is designed to enable low-income customers to make manageable monthly payments on their water account. Customers who make timely water bill payments through Helping Hand receive a monthly credit to their accounts. The program also shows you how you can use less water with water conservation kits.

Am I eligible for Helping Hand?

Aqua uses the following requirements to determine if you’re eligible:

  • Household income is less than 200 percent of the federal poverty level
  • Account is more than 21 days past due
  • Customer has at least $110 in unpaid water bills

How do I sign up for Helping Hand?

If you think you might be eligible for Helping Hand, call 800.360.2998 or call the closest agency listed below. If you have any questions, please call Aqua at 877.987.2782.

If you’re eligible for Helping Hand, Aqua works with the referring agency to develop a good-faith payment plan for you.

In this plan, a customer would typically pay:

  • 10 percent of their total account balance up to $150
  • The reconnection fee if their service has been terminated
  • A fixed monthly payment of an “average” bill, plus $25

Helping Hand rewards timely payments with a credit to the account of each Helping Hand customer who makes their monthly payment on time.

Customers also receive a water conservation kit with information about how to detect and fix leaks and conserve water, plus repair parts. The kit includes:

  • Leak-detection tablets and tips on detecting and fixing leaks
  • Low-flow shower heads
  • Kitchen swivel aerators and more

How can I give others a Helping Hand?

If you don’t need a Helping Hand, you might want to help others who do. If so, please use this link to print and download the form and include the amount of your tax-deductible donation with your regular water bill payment. Your donation will go toward water bill credits for those less fortunate.

Helping Hand Agencies

Please contact the following agencies to learn how you can enroll in Helping Hand.

Delaware County
Community Action Agency of Delaware County
1414 Meetinghouse Road
Boothwyn, PA 19061
610.874.8451

Montgomery County
Community Action Development Commission
113 East Main Street
Norristown, PA 19401
610.277.6363

Northumberland County
Central Susquehanna Opportunities, Inc.
2 East Arch Street
Shamokin, PA 17872
570.644.6575

All Other Pennsylvania Counties
Helping Hand Program
2491 Paxton Street
Harrisburg, PA 17111
800.360.2998 

Helping Hand Payments/Questions NRA Group, LLC
Business Office Division
800.360.2998

Aqua Pennsylvania History

Aqua Pennsylvania was founded as the Springfield Water Company on January 4, 1886, when a group of Swarthmore College professors received a charter to supply water to the residents of Springfield Township, Delaware County. They built a small pumping station and laid pipes to their homes. Initially, new customers were welcomed openly, but as the number of potential customers increased, so did the association’s operating responsibilities. It was then that the association made the decision to incorporate.

By 1925, the company had grown to meet the needs of 58 municipalities in three counties, and shareholders changed the name to Philadelphia Suburban Water Company.

In 1968, the water company board voted to create a holding company, Philadelphia Suburban Corporation (PSC). By July 1971, Aqua America, Aqua Pennsylvania’s parent company, was listed on the New York Stock Exchange.

Growth slowed between 1985 and 1990, but then the company purchased three Chester County water systems. These acquisitions gave birth to the company’s “growth-through-acquisition” strategy, which began to accelerate at the end of 1992. Between 1992 and 1999, it purchased 29 water systems and three wastewater systems — a business it entered in 1996. The company also completed several other growth ventures, including main extensions to pick up additional customers, bulk water sales, and operating and management contracts. Together, these acquisitions added approximately 56,000 customers to the system.

In March 1999, Aqua America acquired Consumers Water Company and the utility’s operations in Pennsylvania, Ohio, Illinois, New Jersey and Maine, adding more than 225,000 customer connections in five states, including 41,000 in Pennsylvania.

January 1, 2002, Philadelphia Suburban Water Company merged into Pennsylvania Suburban Water Company. Two years later effective January 16, 2004, Pennsylvania Suburban Water Company changed its name to Aqua Pennsylvania, Inc. to reflect its statewide presence. The parent company name was changed from PSC to Aqua America, reflecting its national presence.

Aqua Pennsylvania continued to grow the company and by year-end 2015, provided water and wastewater service to more than 445,000 customers (approximately 1.4 million people) in 32 counties.